Profile

The government agency oversees the land transport development in Singapore, including building and maintaining Singapore’s land transport infrastructure, public transport system, and leveraging technology for future land transport.
1Cloudstar was engaged by the client to manage the AWS infrastructure of high-profile

• public transport information and service portal, visited by millions of users for bus, rail and traffic information, and
• self-service portal for vehicle owner to register/deregister/transfer vehicle ownership, pay tax/fines etc.

Challenge

Due to the product’s nature of the broad coverage and high usage, high-availability (HA), except scheduled maintenance, of the infrastructure is required. 1Cloudstar has to run a sophisticated operation process to ensure close monitoring and rapid response, at an efficient way.

Due to the complexity of the system, not only the size of the resources, but also the variety of the functionality and technology (various types of languages and databases) requires 1Cloudstar team to be equipped with extensive knowledge at multiple levels of the system.

Solution

1Cloudstar run operation team in a lean but highly efficient mean by leveraging efficient process and technology to ensure 24×7 operational coverage including monitoring, notification, reporting, backup and system self-recovery with minimum human error involved.

1Cloudstar project team keeps consistent review the existing setup and research in new features and functions released by AWS to propose and implement continuous improvement from financial and work efficiency perspective to ensure the product is always supported with cutting-edge cloud infrastructure.

Category

Managed Service